All EcoSpheres ship via overnight service, due to their live nature. A signature will be required when shipped to residential addresses. Your order will be delivered on the date you picked when you placed your order, unless there is extremely cold weather in your area, in which case we will email you with an updated delivery date. If you need a delivery date within 3 days of your order, please contact us at 1-800-729-9870.
EcoSpheres cannot be shipped Internationally, to Hawaii, or to AFO/FPO or PO Boxes.
For orders outside the USA please contact our International Partners.
No returns or refunds after 15 days of receipt. Claims for damage must be reported within 2 days. All returns require an RA number and will incur a 25% restocking fee.