This is to let you know how much I have enjoyed my EcoSphere. My son bought it for a Mother Day’s present. Of course, my round paper-weight sized globe is spectacular. But for some reason, my little guys died and I had to avail myself of your replacement policy, which is easy to understand, on your website. I had the supreme pleasure of interacting with Chris. He was so attentive, thoughtful, and concerned I naturally assumed he was the owner of the company. I am predominantly vegan, yet I do not believe we are being cruel to these creatures. They have a perfect environment, and my love. All creatures wish to avoid discomfort and to have satisfying lives. I truly believe they are doing just that in their safe little homes. Thank you for making EcoSpheres.